Returns & Exchanges
At Merach UK, we stand by the quality of our fitness equipment and offer a 30-day return window to ensure you are completely satisfied with your purchase. Whether you are upgrading your home gym or seeking a different model, our team is here to support your fitness journey.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery, providing your order number and the reason for your return.
Prepare the Equipment
Ensure the product is disassembled, cleaned, and repacked in its original packaging with all manuals and accessories included to qualify for a full refund.
Schedule a Collection
Once your request is approved, we will provide a return shipping label or coordinate a courier collection for larger items like treadmills and rowing machines.
Inspection and Refund
After our warehouse team inspects the returned unit, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing